Thought Leadership

New to chatbots or wanting to revamp? Check out some tips and tricks for success

When and how to implement auto replies for Email Automation

Our CCO, Christian Barrera, hosted Bryan Socransky, Director of Financial Services Product Marketing at Zendesk, and Tony Rios, Head of Product Operations at Ramp.

Tips on scaling CX for growing organizations from our Head of Platform Sucsess

This post introduces the concept of a Service Data Layer and explains why every support team will need one in order to be competitive and make data-driven decisions with their CX, product, and automation strategies.