Key Results
Implementation time: 5 days- Cumulative of agent hours saved: 200 per week
- Tagging accuracy: 94%
- Revenue impact: 2.3x thanks to Lang tagging
The Challenge
In an effort to keep up with their rapid growth and success Pair Eyewear invested in automation to help scale their CX department.
The Outcome
With Lang, Pair Eyewear was able to empower their agents to focus on their customer needs rather than being burdened by time consuming and manual agent tasks.
Lang's robust analytics provide Pair Eyewear with organizational agility through real time insights on what customers are asking about across all support channels, such as Ada and Zendesk
