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Scaling Support Automation and the Evolving Role of CX Operations at FinTechs

Date: September 21st, 1-2 PM ET / 7-8 PM CET

Join us for a conversation with leaders from Zendesk and Ramp as we discuss best practices for scaling CX automation and the value of data, people, and process within your automation roadmap.

Speakers
Christian Barrera
Chief Customer Officer, Lang
Tony Rios
Head of ProductOps, Ramp
Bryan Socransky
Director, Product Marketing, Financial Services, Zendesk
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Ben Segal
Senior Director of CX, Pair Eyewear

"With Lang, it took our ops team two days to make automated tagging 15% more reliable than a previous platform that we had had in production for 2 years, with the added benefit that now all of our teams can tap into our support data.

The marketing team has built workflows to understand key customer moments. Our data and analytics team is super excited about having all these new tags in Snowflake, and it’s crazy how easy it is to use Lang.ai."