CX Automation
Build trusted AI workflows beyond chatbots. Seamless connection to your helpdesk and chatbot.
Intelligent triage
Route complex requests in real-time with the accuracy you need
Specialize agents: Agents now have views filtered by granular topics – leading to increased focus and productivity and reduced frustration.
Reduce management time. Team leads free up hours per week for coaching and strategic projects.
Email Automation
Leverage AI for email requests, with a one-click connector to your helpdesk
Deflect emails. Automate away common one-touch issues over email
Escalate emails. Triage urgent issues in real-time from customers that leverage email
Continuous Improvement
Enhance your chatbot by identifying growing contact reasons
Ensure your automation is accurate. Always keep your automation up-to-date whereas it’s your chatbot, tickets or email channel.
Deflect more chats: Keep your chatbot deflection rate at a high rate
Your benefits after using lang
90%
Potential increase in operational efficiency and time savings.
2m
The average reduction in manual handling time per ticket.
60%
Average proportion of inbound tickets routed automatically.
