Increase TRUST in your CX insights and automations
The AI for real-time CX insights tailored to your business complexity.
Build trusted AI workflows beyond chatbots and drive decisions supported by precise, granular insights.
A trusted AI partner for CX teams in Midsized businesses
Your business is complex, your helpdesk and chatbot won’t solve all your CX problems.
Your chatbot misses many emails and tickets, leaving manual work for your team.
To truly scale, you need specialized agents, not just manual or keyword-based triaging.
Your CX insights are too surface level to drive product decisions so the impact of CX is capped.
VoC for the new age of AI
Increase automation beyond your chatbot
Intelligent triage of complex requests in real-time with the granularity you need
Email automation of one touch issues with a one click connector to your helpdesk
Continuous improvement of your chatbot by identifying growing contact reasons
Drive decisions based on relevant & accurate CX insights
Granular tagging with categories adapted to the nuances of your business
Proactive email & slack alerts for growing topics
Automated discovery of new topics in your data
Enable Product & other teams to leverage VoC
Always synchronized and reliable data in your Data Warehouse
Custom taxonomies for product & other teams
Shareable reports based on querying your customer data.
Key results using Custom AI to your company
75%
reduction in Response times
Zola reduced 75% Average Response times by eliminating operational bottlenecks with AI instead of adding more headcount.
50%
increase in revenue
Stride saw a year year-on-year increase of health plan closes of over 50%, by keeping agent time focused on closures.
60%
triaged tickets
Novo was able to specialize agents based on their expertise by triaging 60% of tickets automatically which was impossible without Lang.ai due to 200 kinds of contact reasons.
Seamless integration to Zendesk & other helpdesks
Trusted AI that protects your most valuable data asset
Data privacy
Your data is private. Period. Lang will never use the data to train AI models for other customers. This is even part of our terms of use, which you can read here
Security for regulated industries
SOC2, HIPAA and GDPR compliant. You can choose not to use Open AI as an LLM.
AI you can control/ it’s not unleashed
Built for control and transparency that is critical when dealing with customer data. 5 years of experience in dealing with AI for customer insights
What our customers are saying
Book a demo with the Lang team
